HEAT is the new "ticket" tracking system that we just switched over to today. In one word I can describe this great new tool in breaking down the walls prohibiting adequate communication between the Hospital and the Foundation... Ready for it? Sucky.
I don't like it at all. It rolled out today and the program isn't even working correctly for us. I can see why the Hospital likes it so much already! (Read With Extra Sarcasm!)
Bleh. Such is life. On to tomorrow...
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